Shipping policy

Delivery Information

Delivery Country

We currently only deliver to Australia.

Order Confirmation

Once you have placed your order, you will receive a confirmation email. This means we have registered your order in our system and started processing it.

Order Tracking

You will receive your tracking code via email within 24 hours after your package leaves our warehouse.

Delivery Details

Below are the average delivery times for all our packages:

If the order date is before 3:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney), processing will still take place on the same day.

Delivery Time: 4-7 days (Mon-Sat)

Shipping Costs

We cover shipping costs for every order. All our products are delivered to your home 100% free of charge. There is no minimum order quantity.

Delayed Orders

If the maximum order processing and shipping time has passed and your order has not yet arrived, please do not panic. Allow for up to two additional days and remember to use your tracking code. If your package still has not arrived, please contact us with your order number.

Damaged or Incorrect Orders

Have you received your package but it's damaged or the items are incorrect (for example, wrong size or color)? No problem! Take photos of the issue, briefly explain what is wrong, and contact us with your order number.

If you have any questions about the shipping schedule of your order, feel free to contact us via email. Our customer service team is happy to assist you.

 

Company Information

Customer Service:

Monday to Friday: 09:30 AM - 6:00 PM
Saturday: 12:00 PM - 5:00 PM
Sunday: closed